Challenge
Products were shipped directly from manufacturers but the order process was not optimized, causing delays and inefficiency.Dropshipping partners needed seamless integration, but coordination was manual and error-prone.Shipping costs were inconsistently calculated, often leading to either losses or unexpected charges for customers.
Solution
Developed or integrated a dropshipping system that connects manufacturer inventories directly to the storefront, allowing orders to flow automatically to the correct supplier.Built or improved algorithms / rules for shipping cost calculation (weight, destination, carrier) to ensure transparency and avoid surprise fees.Automated the order fulfillment process so that orders placed via dropshipping partners are routed and processed without manual intervention.
The Result of Our Work
- Order fulfillment time dropped by 50%, thanks to streamlined dropship-automated routing.
Shipping cost discrepancies reduced by 35%, improving profit margins and customer satisfaction.
- Manual efforts in dropship order management cut by 60%, freeing up team resources.
- Customer satisfaction improved, with faster delivery times and more accurate cost estimates, which led to an increase in repeat purchases by 25%.